Terms of Service

This page describes the general framework we work within. It is informational rather than a contract: the contractual relationship between us arises through a written quotation and a signed contract, which prevails over anything stated here.

1. From quotation to contract

The relationship starts with your enquiry, followed by fixing the requirements, then a written quotation setting out the scope of work, specifications, schedule and payment terms. No verbal estimate or preliminary figure is a commitment; what binds us is the written quotation within the validity period stated in it.

2. What the quotation covers and what it does not

Every quotation states its boundaries explicitly. We draw particular attention to items that fall outside the scope unless named in it: soil investigation, foundations, the concrete floor slab, site levelling and paving, drainage around the building, permits, and complementary services such as electrics, security systems and infrastructure.

Any of these can be included and priced as a separate item. Ask for it explicitly at enquiry stage so that it sits inside the scope from the start.

3. Client responsibilities

For us to hold to the schedule and the specification, we need from you:

• Requirements fixed in writing: use, clear dimensions, equipment movement, and openings.
• Accurate site information: soil, groundwater, access, and regulatory constraints.
• The site handed over ready on the agreed date: level, with access roads that will take trucks and cranes, and a storage area.
• Approval of shop drawings within the stated period — delay in approval delays fabrication by at least the same period.
• Power and water needed for execution, unless stated otherwise.

4. Scope changes

Any change after shop drawings are approved is handled as a written variation order, with its effect on cost and schedule agreed before implementation rather than after. Note that the cost of change rises sharply with its stage: a change on paper is nearly free, on a fabricated member it is expensive, and on an erected member far more so.

5. Schedule

The schedule is set in the quotation and runs from satisfaction of the start conditions stated in it (first payment, drawing approval, site readiness). It is extended by any delay outside our control: delay in approval, site or payments; weather preventing lifting or coating; or force majeure.

6. Quality control and inspection

We work to a quality plan covering mill certificates, weld inspection, dimensional survey, and coating thickness measurement. You or your representative may inspect at agreed stages, by prior arrangement and subject to the safety requirements of the shop or site.

7. Handover

Handover is preceded by a conformity checklist covering dimensions, squareness and floor levels, an operating test of doors and openings, and a roof water-tightness test. The project file is delivered with it: as-built drawings, mill certificates, inspection reports, and maintenance instructions.

8. Warranty

The warranty period and its scope are set in the contract. It normally covers fabrication and installation defects, and does not cover: damage from use the building was not designed for, loads added without reference to us, modifications carried out by another party, neglect of the maintenance programme, or force majeure.

The maintenance clause in particular deserves attention: neglecting periodic inspection and drainage clearing is among the most common causes of warranty loss in this sector.

9. Payment

Payments and their dates are set in the contract and are normally tied to stages: signature, drawing approval, start of fabrication, delivery, and handover. We may suspend work where a due payment is late, with the schedule extended by the period of suspension.

10. Limitation of liability

Our liability is limited to the agreed scope of work and to the contract value, unless the contract provides otherwise. We accept no liability for indirect loss, loss of profit, or business interruption, and nothing here is intended to exclude liability the law does not permit to be excluded.

11. Law and disputes

The relationship is governed by the laws in force in the Syrian Arab Republic. We seek to settle any disagreement amicably first; failing that, the courts of the Syrian Arab Republic have jurisdiction.